Frequently Asked Questions
Everything you need to know about our high-performance cycling apparel.
How do I determine my size for Pas Normal Studios apparel?
Our cycling kits are designed for a pro-fit 'race' silhouette. We recommend consulting our detailed Size Guide on each product page and measuring your chest, waist, and hips for the most accurate fit.
What is the Crash Replacement Policy?
We offer a 50% discount on replacement items if your kit is damaged in a crash. Please contact our support team with photos of the damaged garment and proof of purchase to initiate the claim.
How long does international shipping take?
Standard international shipping typically arrives within 3-5 business days via DHL Express. Shipping times may vary depending on your location and local customs processing.
What is your return policy?
We accept returns within 30 days of receipt, provided the items are in original condition with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How should I care for my technical cycling gear?
To maintain the integrity of the technical fabrics, machine wash cold (30°C) with similar colors, avoid fabric softeners, and never tumble dry. Always hang your kit to dry in a shaded area.
Are duties and taxes included in the price?
For most regions, including the EU and USA, duties and taxes are calculated at checkout. For other international destinations, you may be responsible for local import duties upon delivery.